On Demand Technology
Support For Your Business

Support anywhere, anytime

Our platform provides businesses with professional technical support services on demand.

DEVICE SETUP

Have a new device? We'll make sure it’s set up properly for optimal use.

TECHNICAL SUPPORT

We'll get to the bottom of your problem and help you prevent further issues.

SOFTWARE TRAINING

We'll help you navigate through your applications like a professional.

NETWORK BUILDOUT

We'll design and build your network infrastructure from the ground up.

How It Works

A modern solution for receiving IT support when your business needs it.

SUPPORT REQUEST

Capture a picture or short video of your problem to share with a HecTech Engineer.

GET MATCHED

Match with a professional technical engineer in your area.

BOOK & MANAGE

Track your engineer’s route until they arrive onsite to fix your problem.

MISSION COMPLETE

Authorize payment through the app once the job’s been done.

We needed the right partner. We found that in Hectech.

Alexius Robert
Chief Technology Officer, QR Tax Pro

Carefully, crafted mobile app

Designed with your business in mind.

  • Location Updates
    Location Updates

    Stay up to date with your engineers route and ETA from the app.

  • Ticket History
    Ticket History

    View detailed status updates of all your current and past support requests.

  • Engineer Profiles
    Engineer Profiles

    Before your engineer arrives, you’ll see their name, photo, certification(s) and profile details—so you know who to expect.

  • Live Chat Video
    Live Chat Video

    Chat live with a certified engineer assigned to assess your situation and a prescribe a plan of action.

  • Capture Error Message
    Capture Error Message

    Accurately report your technology issues by capturing a picture and or a 30 second video of the problem.

  • Chat Messaging
    Chat Messaging

    Chat directly with you support engineer to easily get the answers you need.

 

Let Us Help

When you partner with HecTech, your business gains access to high quality IT services from our technical engineers, on demand.

Find out more

Claim Your Free Network Assessment

Streamline your business technology today.

Contact us for your free network assessment

*For a limited time only